Refund policy

At webwines.ie, we are committed to ensuring your complete satisfaction with every order. We take great care in packaging and selecting our wines, but in the unlikely event of an issue, we're here to help.

1. Refunds for Damaged or Incomplete Orders

We meticulously pack all our wines in special secure boxes to ensure safe delivery to your door. However, in the unlikely event that your wine order is delivered damaged or if any items are missing:

• You are entitled to a full refund for any items not received or for bottles that arrive damaged.

• Please contact us immediately at info@webwines.ie to advise us of any shortages or damage.

• To help speed up your refund, it would be greatly appreciated if you could include a copy (e.g., a photo) of the delivery docket clearly marked with the shortages or a photo of the damaged items. This assists us in processing your request efficiently.

2. Returns for Change of Mind - Withdrawal Option (Cooling Off Period)

We are confident you'll love our wines, but we understand that sometimes you might change your mind after your order has been dispatched.

• Under EU regulations, an automatic Right of Withdrawal (Cooling Off period) exists, enabling you to cancel an order within 14 days of purchase. Any costs involved in returning goods that have been already shipped is at the customer's expense, and refunds will be issued upon safe receipt of goods to our stores. 
     

• Please contact us at info@webwines.ie to arrange a return. Please include Name, Order No. etc to enable us to process the refund promptly.

• Please note: Only recent purchases, specifically those made within 14 days of notifying us, can be returned for a credit. Wines must be returned at customer's expense, in their original condition and packaging.