Privacy policy

At webwines.ie, your privacy is important to us. This page outlines how we handle your personal information when you use our website and services.

1. What Information Do We Collect?

When you interact with webwines.ie, we may collect the following types of information:

• Order Information: When you make a purchase, we collect necessary details such as your name, delivery address, email address, and phone number to process and deliver your order.

• Communication Data: If you contact us via email (info@webwines.ie) or through our website's contact form, we will store the content of your communication to respond to your queries and for record-keeping.

• Website Usage Data: We may collect anonymous data about how you browse and interact with our website (e.g., pages visited, time spent). This helps us improve your online experience.

2. How We Use Your Information

We use your information primarily to:

• Process and Fulfil Orders: This includes dispatching your wine securely and ensuring accurate delivery, whether it's a next-day local delivery or a 2-3 day nationwide shipment via Fastway Couriers.

• Communicate with You: We use your contact details to provide updates on your order, respond to your enquiries, or confirm delivery details if you reach out to us.

• Improve Our Services: Understanding how our website is used helps us enhance our website functionality and tailor our wine selection to your preferences.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only with:

• Delivery Partners: To ensure your wine reaches you, we share your delivery address and contact details with our couriers (e.g., Fastway Couriers) and our local delivery team.

• Service Providers: We may use third-party services for website hosting, payment processing, and analytics. These providers are obligated to protect your information.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction.1 We store your payment information securely and do not have access to your full payment card details.

5. Your Choices & Rights

• Access and Correction: You have the right to request access to the personal data we hold about you and to ask for corrections if it's inaccurate.

• Marketing Opt-Out: Our Newsletter is a strictly OPT-IN service. If you change your mind about receiving our  (irregular) newsletters, you can opt out at any time.
  

• Returns & Refunds: For information on how we handle refunds for damaged or incomplete orders, or returns for wines you change your mind about, please refer to our dedicated Refunds & Returns section. We process full refunds for items not received or damaged upon delivery, provided you notify us at info@webwines.ie with supporting details. For returns, recent purchases (within 28 days) can be credited upon safe return of the wines.

6. Cookies

Our website may use cookies to enhance your Browse experience. A separate Cookie Policy provides more detailed information on how we use cookies and how you can manage your preferences.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Last Updated: 23 July 2025